Customer Support Portal

I think the trapway is partially blocked, what should I do? Snake it?

1. To snake the front part of the trapway insert the snake into the bowl-you will only be able to insert the snake part way. (See figure 1.0)
2. As soon as you feel resistance remove the snake; otherwise you risk it becoming lodged and you may end up breaking the toilet to retrieve it.
3. To snake the back part of the trapway you must first remove the tank lid.
4. Remove the plastic vacuum jug. (See figure 1.1)
5. Insert the snake into the vacuum tube. (See figure 1.2)
6. Once you are finished snaking the back part, replace the vacuum jug and tank lid.
7. Flush to test.

 

My Vacuity runs constantly, I have to jiggle the handle to get it to stop.

1. Turn off water at the floor supply valve. (See figure 1.0)
2. Flush the toilet to remove the water from the tank.
3. Remove the vacuum jug. (See figure 1.1)
4. Detach the chain from the handle lever (see figure 1.2) and detach the flapper from the arms (see figure 1.3)
5. Place the flapper in hot water (not boiling) for approximately 15 minutes.
6. Using a mild soap solution, clean the plastic seating surface upon which the flapper was resting. (See figure 1.4) When finished the surface should be smooth to the touch.
7. Remove the flapper from the water.
8. Place the flapper (while hot) back on to the seating surface. Be sure to allow 1/4″ of slack in the chain between the handle and the flapper.
9. Replace the vacuum jug.
10. Turn on the water. When the cold water contacts the hot flapper, it should form itself to the seating surface and provide for a satisfactory seal.

 

My Vacuity is spraying water up onto the toilet seat.

1. Using a mirror examine the holes under the rim of the bowl for any debris. See figure 1.0
2. To be certain rim holes are clear debris, clean the holes using a 6d or 8d nail or piece of soft copper wire.
3. Flush to test. Using a mirror observe the flow of water from the rim holes to be sure that it is running along the sides of the bowl. **This step may require multiple flushes in order to check all the holes.**

 

My Vacuity runs every few minutes then stops.

1. Turn off water at the floor supply valve. (See figure 1.0)
2. Flush the toilet to remove the water from the tank.
3. Remove the vacuum jug. (See figure 1.1)
4. Detatch the chain from the handle lever (see figure 1.2) and detach the flapper from the arms (see figure 1.3)
5. Place the flapper in hot water (not boiling) for approximately 15 minutes.
6. Using a mild soap solution, clean the plastic seating surface upon which the flapper was resting. (See figure 1.4) When finished the surface should be smooth to the touch.
7. Remove the flapper from the water.
8. Place the flapper (while hot) back on to the seating surface. Be sure to allow 1/4″ of slack in the chain between the handle and the flapper.
9. Replace the vacuum jug.
10. Turn on the water. When the cold water contacts the hot flapper, it should form itself to the seating surface and provide for a satisfactory seal.

 

My Vacuity will not flush unless I move the metal rod inside the tank.

1. Turn off water at the floor supply valve. (See figure 1.0)
2. Flush the toilet to empty the water out of the tank.
3. Grab hold of the cap assembly with the gray arm resting on your thumb. (See figure 1.1)
4. Holding the gray arm in the “up” position, turn the entire cap assembly counter clockwise ¼ turn (See Figure 1.2) and lift to disconnect the cap from the shaft.(See figure 1.3)
5. Disconnect the gray arm from the metal rod. (See figure 1.4)
6. When you turn the cap assembly upside down you will see the black seal (see figure 1.5) with a small diameter metal rod protruding from the center.
7. Remove the seal and replace with the new Fluidmaster 242 seal.
8. Place the gray arm back on to the metal rod.
9. Place the cap assembly over the shaft, hold the gray arm in the “up” position, and turn the cap assembly clockwise until it locks into position. *Make sure that the metal rod is positioned on the left side of the divider. (See figure 1.6)
10. Turn on the water at the floor supply valve.
11. Flush to test.

 

My Vacuity won’t stop flushing.

1. Carefully remove the tank lid.
2. Locate the handle rod. (See figure 1.1)
3. Bend the handle arm towards the front of the tank so that it clears the plastic vacuum jug. When bending please be careful not to break the rod.
4. Using two pairs of pliers may help; one to bend the rod with and the other to hold the rod in place at the first bend point. (See figure 1.2)
5. Replace the tank lid.
6. Flush to test.

 

The water in my Vacuity Tank keeps running and overflowing into the overflow tube.

Directions:

There are three possible fixes for this scenario: resetting the water level, checking the valve seal, and cleaning debris under the valve seal. Let us begin with resetting the water level.

1. Locate the water level adjustment clip. (See figure 1.0)
2. To change the water level squeeze the top and bottom of the clip together and slide the clip down the rod to lower the water level. Sliding the clip up raises the water level. Do this in 1/8″ increments until the proper water level is reached.
3. Flush and repeat as necessary until the water level is at or slightly above the water line mark on the overflow tube. (See figure 1.1)